Three things of note from the November 15, 2007 issue of SDTimes.

  • SAFECode (Software Assurance Forum for Excellence in Code) – A vehicle for communicating best practices. (Insert standard ‘best practices’ disclaimer).
  • Forrester has a new survey out called ‘Problem Resolution Survey Results and Analysis’ (anyone want to send me a copy?)
    • Almost half of the respondents require more than an hour to document a problem, and a problem report uses six types of media on average
    • On average, a problem takes six days or more to resolve, and one in four of the problems reported by a QA or test group are returned as irreproducible
    • One solution is test automation, because automation solutions record everything that happened in the environment during a test. This could slash the time needed to gather information. “80 [percent] to 90 percent of people are still hitting the keyboard” to gather data…
  • Empirix Hammer G5 – VOIP functional and load testing