My title doesn’t distinguish between software quality, processes quality, data quality, etc.. Right now I am starting to organize a document which outlines what I feel are (currently) the quality related risks for 2009 and the steps we can take to attempt a mitigation of them. Since this is not just about our software I don’t have my usual taxonomy of bugs to fall back on. Here are the big buckets I am think comprise the quality of an organization

  • People – without people, there is nothing
  • Product – this is what those people produce
  • Service – to customers (consumer and corporate) as well as business partners; new and old
  • Communication – internally and externally I think each bucket can be further broken down into ‘Focus’, ‘Development’ and ‘Delivery’.

This is still very much an idea in progress. What other buckets are there? What traits d those buckets have?